Modernizing Learning & Training

Our Learning as a Service (LaaS) solution measurably increases speed to proficiency, raises learner satisfaction and improves knowledge retention.

Step ahead. Always.

360-Degree Consulting Support

TaskCorp offers a comprehensive, industry-leading suite of expertise, services, and tools for customer optimization, talent enablement, operational excellence, and strategic planning.

Our Consulting team guides clients across multiple industries, addressing a comprehensive range of customer operations challenges, opportunities, and undiscovered possibilities.

Lasting value, optimized processes, and satisfied customers—our team has consistently delivered long-term benefits to our client’s customers, their global teams, and we have helped improve their operational processes.

What Sets Us Apart

Why TaskCorp?

Continuous care, growth, and development is the #1 driver for employee satisfaction. This principle has allowed Us to achieve the highest employee retention and Employee Net Promoter Score (eNPS). We train, develop, and scale teams across the globe.

Building on HR Talent Management Expertise

We rapidly and effectively, deliver core training programs to help organizations realize value from new employees and Teammates. Building on the core layer, we then develop modularized talent management solutions to increase their capabilities and value to the business while creating meaningful career paths and development opportunities.

Global reach and scale

We offer a global, consistent platform delivered through Centers of Excellence hubs with operations professionals worldwide. We can scale workforce across geographies and with our flexible model deliver services on/offshore to balance cost, service levels and language needs.

TaskCorp Consulting powers customer operations in the new experience economy to scale disruptive and relationship-centric businesses. Our team ensures that clients stay ahead of the competition through our customer strategy, talent enablement, operational excellence, and digital transformation expertise and capabilities. -Director of CX Consulting | TaskCorp

Creating High-Performing Teams

We assess the current learning and organizational environment to benchmark against cross-industry best practices. Collaboratively we to create a strategic plan and roadmap with actionable initiatives to build leading capabilities to deliver greater value through talent.

We work with you to identify how cross-training and upskilling your workforce can improve business performance. We help to build competency models and professional development pathways with the associated content that supports your team, enabling them to own their individual development as part of a culture of learning.

We design custom hybrid work models that support business goals and a talent strategy specific to your organization. Our focus is on achieving the right outcomes for your business and people while emphasizing the overall employee experience.

With a focus on design and implementing measurements of learning program efficacy, along with impacts on business and operational performance of employees, we develop reporting solutions and best-practices that facilitate and understanding of ROI across the entire organization.

We create engaging, immersive onboarding experiences that reduce time to productivity and lower attrition by focusing on employee engagement and experience–from offer acceptance through the entire first year of employment and beyond.

We utilize a learner-centric approach to designing training content, supplemented with skills-focused and scenario-based activities to effectively blend instructor-led training (ILT) and self-paced delivery methods. We optimize existing content or develop new curriculum based on a detailed skills assessment and job requirements study to reduce time to competency.

Trust Us to design effective information architecture and knowledge base structures as we standardize templates for content consistency and navigability. A key element in knowledge base content is leveraging brand and tone guidelines for consistency, resulting in curated content based on the core principles of searchability, usability, readability, applicability, and understandability.

Our training facilitator certification course that prepares individuals to effectively engage audiences across ILT and virtual environments augmented by e-Learning courses. We deliver training at scale through a show, guide, practice, and assessment model that promotes increased knowledge sharing and retention.

TaskCorp specializes in the selection, implementation, and administration of learning management systems to enable personalized learning plans, learning content delivery at scale, compliance tracking/enforcement, and real-time reporting.

Our Results

Maximizing Handle Time and Accuracy

We fully revamped a client’s existing Knowledge Base (KB), focusing on efficiency, usability, and applicability to maximize results.

 

Successful, Rapid Scaling Through LX

How we supported a client’s rapid expansion through establishing an elite LX team to improve operational efficiency and metrics.

A Full, 360-Degree Learning Overhaul

How we utilized our LX team to dramatically improve all aspects of a client’s operations, leading to increased growth and performance.