Gaming & Entertainment
We’re the trusted partner for interactive entertainment, media, and gaming companies to develop and scale digital experiences.
Entertainment = Interactive, Exciting, Explorative, Engaging, Personalized.
In a rapidly-changing landscape where consumers have a proliferation of options for entertainment, every interaction with a brand matters. From numerous and increasingly interactive gaming options to a myriad of streaming platforms, brands must capture loyalty through superior customer service at every touch point. TaskCorp’ combination of tech solutions and talented humans takes support to the next level.
Fueling Immersive Customer Experiences and Unstoppable Growth
Support Your Customer Lifecycle
From awareness to experience to loyalty and beyond, we provide seamless support for customers on whichever channel they choose, and wherever they are in the journey.
Foster Memorable Connections
Our teammates connect with users in the most genuine way possible, creating support experiences that leads to subscription, loyalty, and outstanding results.
Excellent Quality and Sustainable Growth
Optimize efficiency, ensure safety, and scale with the best people, processes, and innovations. We enhance interaction quality and drive customer tenure.
"The gaming industry continues to grow rapidly. It is currently valued in the hundreds of billions of dollars with over 2 billion players worldwide. The gamer expects a certain level of service. Our team speaks the gamer language, allowing Us to personalize service for each subset of players to drive better engagement and retention".
What We Do
Combining highly specialized teammates with innovative technology solutions, we make sure that the streaming experience is superb, safe, and seamless.
Streamer Support
- Chat
- Phone
- In-app
- Text
- Social Media
- Community Forum Management
Ad Sales and Ad Review
- SMB Advertising Revenue Generation
- Digital Advertising Expertise Ad Guideline
- Review for Self-Service Platforms
Livestream and Recorded Content Moderation
- User-Generated Content Review
- Best-in-Class Proactive Wellness Support
- Policy Review
Data Labeling for Recommendation Engines + the Metaverse
- Search Functionality
- Bias Mitigation
- Audio Transcription
- Text, Image, Video Annotation
- Data Collection
- 2D to 3D to VR Geospatial Tagging
We fuel our gaming outsourcing solutions with hands-on support
Player Experience and Support
- Player Tech Support
- Platform Support
- Game QA & Testing
- Hardware Testing & Validation
- Digital Player Support (email, chat, SMS, social, in-app messaging, in-game chat)
Trust + Safety
- Content Moderation
- Community Moderation and Support
- Live Video, Audio, Streaming, Chat Review &
- Moderation
- Account Takeover Recovery
- Fake Postings & Reviews
- Ad Review & Classification
- Policy Research & Analysis
Platform Integrity and Player Safety
- ID Verification
- Fraud Detection & Prevention
- Fraud Advisory & Investigation
- eSports Integrity
- In-Game Marketplace Integrity
- Know-Your-Transaction
- Digital Asset Screening
- Chargeback Disputes
AI Services
- Audio Transcription
- Text, Image, Video Annotation
- Data Collection
- 2D to 3D to VR Geospatial Tagging
- Data Entry, Cleansing, Aggregation &
- Cataloguing
- AI Process Development
- AI Systems Implementation
- Data Analysis
Our Results
Accelerating the Growth and Performance of an Entertainment Streaming Giant
A globally leading on-demand streaming platform needed expertise in providing nuanced customer care, back-office support, and fine-tuning their processes. Over the years, TaskCorp has proven that its agility, expertise, and innovative approach in accommodating the rapifly growing needs of their clients. By forging a strong relationship and implementing a sustainable, out-of-the-box approach, our partnership resulted in a 300+% FTE growth and a 92% CSAT.
Turning Up the Volume of Ad Sales for a Music Streaming Platform
A globally leading music streaming and media services provider partnered with Us to drive their inside sales support and convert SMB advertisers. We closely collaborated with the Client to help build the right-fit profile and refine their learning experience process, resulting in above-target revenue by over €100K and activation of 122% of their account target.
Creating a Richer Player Experience for a Game Development Company
An entertainment software and technology company that develops, maintains, and distributes video games partnered with Us to provide support in content moderation, technical support, and game testing. TaskCorp fully understands the Client’s need for an experienced team and together we were successful in helping the client launch games that ensure the best player experience.