Step ahead. Always.
360-Degree Consulting Support
TaskCorp offers a comprehensive, industry-leading suite of expertise, services, and tools for customer optimization, talent enablement, operational excellence, and strategic planning.
Our Consulting team guides clients across multiple industries, addressing a comprehensive range of customer operations challenges, opportunities, and undiscovered possibilities.
Lasting value, optimized processes, and satisfied customers—our team has consistently delivered long-term benefits to our client’s customers, their global teams, and we have helped improve their operational processes.
The Best of Both Worlds
Best-in-class talent
In a globally connected, complex and highly regulated environment, our capable workforce of specialists help navigate the rising tide of financial crime. We help you comply with regulations with the highest level of ethics, integrity and confidentiality, ensuring a seamless and safe experience for your users and customers.
Technology enabled innovation
Our technology-enabled solutions include automating workflows, integrating relevant data, and streamlining processes to ensure a scalable, secure and risk absorbent environment.
Global reach and scale
We offer a global, consistent platform delivered through Centers of Excellence hubs with operations professionals worldwide. We can scale workforce across geographies and with our flexible model deliver services on/offshore to balance cost, service levels and language needs.
TaskCorp Consulting powers customer operations in the new experience economy to scale disruptive and relationship-centric businesses. Our team ensures that clients stay ahead of the competition through our customer strategy, talent enablement, operational excellence, and digital transformation expertise and capabilities. -Director of CX Consulting | TaskCorp
What We Do
We assess your business’ existing workforce in the areas of recruitment, talent development, and organizational development to provide best-in-class strategies for employee lifecycle management and career growth—all with the goal of maximizing business impact, product, and career roadmaps. Our support services include:
- Talent Acquisition Strategy
- Recruitment Pipeline Management
- Learning Content Assessment
- Learning Technology
- Career Path Strategies
Leveraging best-in-class processes, coupled with meaningful and actionable insights, and training and governance, we optimize the effectiveness of your operational teams—all with the aim of maximizing Key Performance Indicators (KPIs) and Customer Service. Our services include:
- Contact Center Development and Management
- Workforce Management (WFM) Implementation
- KPI Assessment and Development
- Continuous Improvement
- Operating Model Transformation
We successfully guide our clients in identifying core challenges that can be solved through technology enablement (e.g. AI, RPA, Chatbots, CRM, KB), technology integration, and customer interaction management. This leads to reduced AHT, improved CSAT/NPS, sales conversion, and other key metrics. Our services include:
- Customer Interaction Management
- AI Advantage and Innovation
- Advanced Data Architecture
We are committed to creating the ideal customer strategy to give your brand a distinct competitive advantage in a digital marketplace. This is accomplished by connecting strategy to execution by identifying clear, actionable pathways, metrics, and benchmarks to achieving lasting value. Our services include:
- Customer Strategy and Vision Definition
- Customer Journey Mapping
- Contact Center Maturity Assessment
- Industry Benchmarking Assessment
- Initiative Identification and Prioritization
Our Results
Exemplary Performance through Training, Workflow, and Content
A leading social media company sought TaskCorp’s aid in addressing key challenges brought on by ineffective training practices and inexperience in scaling operations.
Unmatched Value-Add, Process Optimization, and Customer Satisfaction
Dissatisfied with their former outsourcing partners, a leading entertainment, broadcasting, and streaming service company came to TaskCorp with the goal of generating a world-class customer experience beyond simply hitting KPI targets.
Optimizing Compliance Processes for a Vacation Rental Online Marketplace Company
We help our Clients to expand services and cater to their growing customer demand by increasing productivity, accuracy, quality, and customer satisfaction.